Winston Express Haulage

AUSTRALIAN ACHIEVER AWARDS - 2007

MEDIA RELEASE

Winston Express are very easy to deal with and are very responsive to our company’s needs – all hours day and night. They are very accommodating, very professional and well presented and so are their vehicles. The staff are friendly and courteous and they take extreme care with our product. They keep us well informed and their customer service is great.
This company is fantastic. They are very reliable and never let you down. Their paperwork is always excellent and they all act in a very professional way. They take pride in their work and business and fully deserve an award for their customer service.
This company goes out of its way to accommodate me. They will work out of hours to pick up work for me. Because of the nature of our business if the deliveries aren’t made, we would have over 100 staff sitting idle. They communicate very well with us and follow up if they haven’t heard from me that day to make sure I haven’t forgotten to ring and order a delivery. I find them very professional, friendly and very obliging.

AUSTRALIA ACHIEVER AWARDS – 2008

MEDIA RELEASE

Winston Express are very professional. If they cannot answer a question they will find out and get back to me promptly. Their communication is very good and any issues they will call me about and we will work through it together. They are friendly, but also very business-like and they have a very high standard. Their customer service is top notch.
Winston Express are a growing business and they are extremely accommodating with early morning deliveries. They always come through and we have never had any problems with them. They are very professional and friendly, with exceptional customer service skills. They will take calls from me at weekends and I cannot see my ever going with anyone else because they satisfy our needs perfectly.
I find Winston Express exceptionally helpful and very obliging even when I am late faxing them information. They will bend over backwards and the staff, from the owners, to the girls on the phone, are extremely helpful. They are very professional in the way they deal with me and their drivers are well presented, very polite and efficient. They do their work for me very smoothly and are fully aware of my needs at all times. Their customer service is exceptional and they are a pleasure to deal with.

AUSTRALIA ACHIEVER AWARDS – 2009

MEDIA RELEASE

Bob, the driver from Winston Express, is invaluable to us. He is very professional, polite, friendly and very efficient. He looks after us and his customer service is excellent. We don’t know what we would do without him.
I find them always reliable and prompt. They help us out and accommodate all our needs. The staff are friendly, efficient, professional and their customer service is very good. They look after our goods in a reasonable manner and I have recommended them to other people.
We were looking for a reliable supplier to run our priority freight and selected legs. We have a selection criteria designed to eliminate sub standard suppliers but Winston’s was one of four which survived that process. We started them on local work with no problems so we moved them on to short interstate work, again, no problems so we have expanded their routes again. For a small family business they are right up with the times. They know all the regulations; they have GPS and are very reliable, professional with excellent customer service. They are contactable 24/7 on an operational level, which is fantastic, and are a pleasure to deal with.

FOLLOWING is a further customer comment for 2009

Just thought I would write a quick email to give you some feedback on your driver’s performance for the past two jobs undertaken for ETS. I am unsure how it works in the transport industry however in the waste industry it is a rarity to find quality helpful drivers to undertake anything except to drive the vehicle. That being said I would like to compliment both your drivers’ efforts for the two jobs undertaken in the Newcastle region on the 28th August and the 4th September.

Their patience and willing to pitch in has helped us out enormously and if you can make them aware that their contribution has not gone unnoticed it would be greatly appreciated. As for Keith and yourself you have made what could have been a difficult situation in tight deadlines an ease for us and for that we are grateful.

Hopefully we can look to do more work together soon.

Winston Express - Winners of the
“Customer Service Award” distinction
from the Australian Achiever Awards for
2006 and 2007 in the NSW Transport,
Delivery and Freight Services category.

Web design and hosting by JBG Small Business Solutions



	AUSTRALIAN ACHIEVER AWARDS - 2007 MEDIA RELEASE Winston Express are very easy to deal with and are very responsive to our company’s needs – all hours day and night. They are very accommodating, very professional and well presented and so are their vehicles. The staff are friendly and courteous and they take extreme care with our product. They keep us well informed and their customer service is great. This company is fantastic. They are very reliable and never let you down. Their paperwork is always excellent and they all act in a very professional way. They take pride in their work and business and fully deserve an award for their customer service. This company goes out of its way to accommodate me. They will work out of hours to pick up work for me. Because of the nature of our business if the deliveries aren’t made, we would have over 100 staff sitting idle. They communicate very well with us and follow up if they haven’t heard from me that day to make sure I haven’t forgotten to ring and order a delivery. I find them very professional, friendly and very obliging. AUSTRALIA ACHIEVER AWARDS – 2008 MEDIA RELEASE Winston Express are very professional. If they cannot answer a question they will find out and get back to me promptly. Their communication is very good and any issues they will call me about and we will work through it together. They are friendly, but also very business-like and they have a very high standard. Their customer service is top notch. Winston Express are a growing business and they are extremely accommodating with early morning deliveries. They always come through and we have never had any problems with them. They are very professional and friendly, with exceptional customer service skills. They will take calls from me at weekends and I cannot see my ever going with anyone else because they satisfy our needs perfectly. I find Winston Express exceptionally helpful and very obliging even when I am late faxing them information. They will bend over backwards and the staff, from the owners, to the girls on the phone, are extremely helpful. They are very professional in the way they deal with me and their drivers are well presented, very polite and efficient. They do their work for me very smoothly and are fully aware of my needs at all times. Their customer service is exceptional and they are a pleasure to deal with. AUSTRALIA ACHIEVER AWARDS – 2009 MEDIA RELEASE Bob, the driver from Winston Express, is invaluable to us. He is very professional, polite, friendly and very efficient. He looks after us and his customer service is excellent. We don’t know what we would do without him. I find them always reliable and prompt. They help us out and accommodate all our needs. The staff are friendly, efficient, professional and their customer service is very good. They look after our goods in a reasonable manner and I have recommended them to other people. We were looking for a reliable supplier to run our priority freight and selected legs. We have a selection criteria designed to eliminate sub standard suppliers but Winston’s was one of four which survived that process. We started them on local work with no problems so we moved them on to short interstate work, again, no problems so we have expanded their routes again. For a small family business they are right up with the times. They know all the regulations; they have GPS and are very reliable, professional with excellent customer service. They are contactable 24/7 on an operational level, which is fantastic, and are a pleasure to deal with. FOLLOWING is a further customer comment for 2009 Just thought I would write a quick email to give you some feedback on your driver’s performance for the past two jobs undertaken for ETS. I am unsure how it works in the transport industry however in the waste industry it is a rarity to find quality helpful drivers to undertake anything except to drive the vehicle. That being said I would like to compliment both your drivers’ efforts for the two jobs undertaken in the Newcastle region on the 28th August and the 4th September. Their patience and willing to pitch in has helped us out enormously and if you can make them aware that their contribution has not gone unnoticed it would be greatly appreciated. As for Keith and yourself you have made what could have been a difficult situation in tight deadlines an ease for us and for that we are grateful. Hopefully we can look to do more work together soon.
Winston Express - Winners of the “Customer Service Award” distinction from the Australian Achiever Awards for 2006 and 2007 in the NSW Transport, Delivery and Freight Services category.
Web design and hosting by JBG Small Business Solutions